Return Guideline
══ Return Service Principle ══
We adhere to customer-oriented service concepts and provide standardized return services for daily purchased commodities, aiming to resolve unreasonable consumption experiences for users. All service rules are formulated based on universal service conventions, with moderate flexibility reserved for special scenarios.
══ Basic Return Standards ══
Commodities intended for return must maintain original overall completeness, including packaging, accessories, labels and matching parts. No artificial alteration, damage, long-term use or improper storage traces shall exist. For commodities with functional performance problems, targeted verification will be carried out separately according to actual conditions.
══ Application & Processing Rules ══
Users need to initiate return applications through official designated channels and submit relevant valid supporting information as required. After the application is received, the professional team will complete multi-dimensional inspection and confirmation. For applications that meet the specification requirements, subsequent service procedures will be launched sequentially; for abnormal applications, further communication and confirmation may be needed.
══ Special Scenario Explanation ══
For partial commodities with special attributes such as sealed packaging, personalized matching and functional consumables, the support scope of return services will be defined according to general industry service norms. The final service implementation standard shall be subject to the comprehensive judgment of the service team.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.
We adhere to customer-oriented service concepts and provide standardized return services for daily purchased commodities, aiming to resolve unreasonable consumption experiences for users. All service rules are formulated based on universal service conventions, with moderate flexibility reserved for special scenarios.
══ Basic Return Standards ══
Commodities intended for return must maintain original overall completeness, including packaging, accessories, labels and matching parts. No artificial alteration, damage, long-term use or improper storage traces shall exist. For commodities with functional performance problems, targeted verification will be carried out separately according to actual conditions.
══ Application & Processing Rules ══
Users need to initiate return applications through official designated channels and submit relevant valid supporting information as required. After the application is received, the professional team will complete multi-dimensional inspection and confirmation. For applications that meet the specification requirements, subsequent service procedures will be launched sequentially; for abnormal applications, further communication and confirmation may be needed.
══ Special Scenario Explanation ══
For partial commodities with special attributes such as sealed packaging, personalized matching and functional consumables, the support scope of return services will be defined according to general industry service norms. The final service implementation standard shall be subject to the comprehensive judgment of the service team.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.